Rieber bulk food handling system for Aberdeen Royal Infirmary

A major refurbishment of kitchen facilities at Aberdeen Royal Infirmary has converted two kitchens into one, based on a Rieber bulk food handling system.

With a formal opening later this year, things are well on their way to completion with the last of 50 Rieber hot meal delivery trolleys and associated equipment including the meal plating conveyor belt, plate lowerators, bains maries etc.

A tender process found Rieber’s bid to be the best and at the core of the specification was the issue of temperature retention, a major issue for a 1000 bed hospital.

“But there was little difference between the prices of the bids,” said Catering Manager Mike Munro.

“For every purchase we compare strengths and weaknesses of potential suppliers. We liked the whole Rieber operation; the style of the trolley, the fact that you can use the top (for milk in the morning, for example). The temperature retention is excellent and the patient response positive.

“In terms of equipment Rieber scores 99% but they are brilliant in support – day and night!

“This was a new system and we are amalgamating two kitchens, so we have needed a lot of support information. The plating belt could be operational for up to two and a half hours, so we have had to carefully consider how we batch cook and hold food.

“I felt I could get the answers I needed at any time. I asked a question about the plating of vegetables, at night as it happens, and I needed an urgent response. I received a reply over the phone immediately because of the expertise of Rieber staff. It really is brilliant to be able to find the information you need without having to try it out yourself first.”

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